Privacy,
without the fine-print fog.

Nayya is an Indian apparel and streetwear store operating through nayya.in. In this policy, “Nayya”, “we”, “us”, and “our” refer to the business operating this website.

For privacy questions or requests, contact us at support@nayya.in or call +91 89830 88104.

We may also receive information from payment gateways, logistics partners, social platforms, analytics providers, fraud-prevention services, or other service providers involved in operating the store.

• To confirm, process, dispatch, deliver, cancel, return, exchange, and refund orders.
• To provide account features, wishlists, customer support, and order updates.
• To verify payments, manage Cash on Delivery orders, detect fraud, and protect the website.
• To personalise the shopping experience and improve products, content, performance, and usability.
• To send service messages such as confirmations, delivery updates, support replies, and policy notices.
• To send promotional email, SMS, WhatsApp, or social messages where you have opted in or where otherwise permitted by law.
• To meet tax, accounting, legal, regulatory, dispute-resolution, and enforcement obligations.

Depending on the situation and applicable law, we process information because it is necessary to fulfil your order or request, because you have provided consent, because the information is needed for a lawful business or compliance purpose, or because processing is otherwise permitted under applicable Indian law.

We do not sell your personal information. We may share only what is reasonably necessary with:

• Payment gateways, banks, and payment-processing partners.
• Courier, shipping, warehousing, address-validation, and reverse-pickup partners.
• Website hosting, e-commerce, customer-support, email, SMS, WhatsApp, analytics, security, and technology vendors.
• Professional advisers, auditors, insurers, and business partners where necessary.
• Government bodies, regulators, courts, law-enforcement agencies, or other parties when disclosure is legally required or reasonably necessary to protect rights, safety, and security.
• A buyer, investor, or successor in connection with a merger, restructuring, financing, or transfer of all or part of the business, subject to appropriate safeguards.

Cookies and similar technologies help the site keep your cart active, remember preferences, support sign-in, measure traffic, improve performance, prevent abuse, and understand which content or campaigns are useful.

You can block or delete cookies through your browser. Some essential store functions, including cart, checkout, account, or security features, may not work correctly if essential cookies are disabled.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention, accounting, tax, warranty, dispute, and legal requirements. When information is no longer required, we may delete, anonymise, or securely archive it as permitted by law.

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. However, no website, transmission method, or storage system is completely secure. You are responsible for keeping account credentials and one-time passwords confidential and for notifying us promptly of suspected unauthorised activity.

Subject to applicable law and reasonable verification, you may ask us to:

• Confirm whether we process your personal information and provide relevant details.
• Correct inaccurate or incomplete information.
• Delete information that is no longer required or withdraw consent where consent is the basis of processing.
• Stop promotional communications.
• Address a privacy complaint or grievance.

Some requests may be limited where retention or processing is necessary to complete an order, comply with law, establish or defend legal claims, prevent fraud, or protect other people’s rights.

Nayya does not knowingly seek unnecessary personal information from children. A parent or lawful guardian should supervise purchases made by a person who is not legally able to enter into a binding contract. If you believe a child has submitted personal information without appropriate authorisation, contact us so we can review and take suitable action.

The website may link to social networks, payment services, courier tracking, or other third-party services. Their privacy practices are controlled by them. Review their policies before providing information directly to those services.

We may update this policy when our services, technology, partners, or legal obligations change. The latest version will be posted on this page with the revised “Last updated” date. Material changes may also be communicated through the website or available contact details.

Nayya Customer Support / Privacy Contact
Email: support@nayya.in
Phone: +91 89830 88104
Business address: [INSERT REGISTERED OR PRINCIPAL BUSINESS ADDRESS]
Grievance contact name: [INSERT RESPONSIBLE PERSON’S NAME]

Please write “Privacy Request” in the subject line and provide enough information for us to verify and respond to the request.