Wrong fit?
Let’s sort it.

To start a request, email support@nayya.in or contact +91 89830 88104 with your order number, registered contact details, request type, and supporting photographs where relevant.

A return or exchange is generally eligible when:

• The request is submitted within the applicable deadline.
• The product is unworn, unwashed, unused, unaltered, and free from odour, stains, hair, lint, makeup, deodorant marks, or damage caused after delivery.
• All original tags, labels, accessories, invoice, and packaging are intact.
• The product matches the item originally supplied by Nayya.
• The item passes inspection after it reaches us or our authorised return partner.

Trying on a garment indoors for size is acceptable, provided the item remains clean and in resalable condition.

Unless the item arrived wrong, damaged, defective, or is otherwise required to be accepted under law, we may reject a return or exchange for:

• Items worn, washed, altered, ironed, damaged, stained, scented, or used beyond a reasonable fit check.
• Missing tags, labels, invoice, accessories, or original packaging.
• Requests submitted after the stated deadline.
• Products marked “Final Sale” or “Non-returnable” before purchase.
• Gift cards, promotional gifts, or free products, unless defective.
• Damage caused by incorrect washing, ironing, storage, handling, or failure to follow care instructions.
• Minor colour, print-placement, or measurement variations that are normal for apparel and do not materially affect use.

Size exchanges are subject to availability. Review the size chart before ordering because Nayya products are designed with an oversized fit.

When the requested size is available and the returned item passes inspection, we will arrange the replacement. If the requested size is unavailable, you may choose an available alternative, store credit, or a refund where the order qualifies for a return.

Only one exchange cycle is normally permitted per item. Any reverse-pickup or re-shipping charge must be communicated and accepted before the exchange is confirmed.

Inspect your order soon after delivery. Report a wrong, damaged, incomplete, or manufacturing-defective item within 48 hours by sharing:

• Order number and registered phone or email.
• Clear photographs of the outer package, shipping label, full product, tags, and affected area.
• An opening video, where available. A video helps investigation but will not be treated as the only possible evidence.

After verification, Nayya may offer replacement, exchange, repair where appropriate, store credit, or refund. We will bear reasonable return costs where we confirm that the wrong, damaged, or defective item was supplied.

1. Contact support within the deadline and provide the required order details.
2. Wait for return authorisation and pickup or self-ship instructions. Do not send a parcel without approval.
3. Pack the product securely with tags, packaging, invoice, and any included accessories.
4. Hand over the parcel to the authorised pickup partner or share the self-shipping receipt and tracking number.
5. Allow us to inspect the product after receipt.
6. Once approved, the exchange, credit, or refund will be initiated.

For a confirmed wrong, damaged, incomplete, or defective item, Nayya will bear reasonable return or replacement shipping charges.

For a preference-based return or size exchange, any applicable reverse-pickup and re-shipping charge will be disclosed before the request is confirmed. Original delivery or COD charges, where separately charged and already used, may be non-refundable to the extent permitted by law and clearly disclosed at checkout.

After the returned product is received and passes inspection, approved refunds are normally initiated within 3–5 working days.

• Prepaid orders: refund to the original payment method wherever technically possible.
• Cash on Delivery orders: refund by bank transfer or UPI to verified details supplied by the customer. Cash refunds are not issued.
• Store credit: issued only where selected or agreed and subject to stated validity and use conditions.

After initiation, banks or payment providers may take additional time—commonly 5–10 working days—to reflect the amount. Nayya does not control that processing time.

Refunds will cover the approved product amount after any clearly disclosed, lawful, and applicable deductions. Promotional discounts are allocated proportionately, and the refund cannot exceed the amount actually paid for the returned item.

You may request cancellation before dispatch by contacting support with the order number. A cancellation request is not final until confirmed by Nayya.

Once an order has been dispatched, it cannot normally be cancelled in transit. You may decline delivery or request a return after delivery, but applicable delivery, return, or COD handling consequences may apply where they were clearly disclosed and are lawful.

If Nayya cancels a prepaid order because of stock, verification, pricing, serviceability, or operational issues, the amount received for the cancelled item will be refunded.

If a return pickup fails, contact us promptly so another attempt or self-ship option can be reviewed. Repeated failure caused by customer unavailability, an incomplete address, or refusal may require self-shipping or payment of additional courier charges.

If an order is returned to Nayya because delivery could not be completed, re-dispatch is subject to stock and payment of any applicable re-shipping charges. For prepaid orders not re-dispatched, the refundable amount will be processed after the parcel returns and is checked.

We may investigate or restrict return, exchange, COD, promotion, or account privileges where there is credible evidence of fraud, wardrobing, product substitution, altered evidence, repeated refusal, abusive conduct, or systematic misuse. A restriction will not remove any non-waivable statutory right relating to a genuine defective, wrong, or misdescribed product.

Email: support@nayya.in
Phone / WhatsApp: +91 89830 88104
Support details to include: order number, registered phone/email, product name and size, request type, reason, and supporting images.

Approved return address: Provided by Team Nayya after authorisation.